Privacy Policy

The City of Lugano does not collect personal data on this site. It only has data from the protocols generated by the server on which the site is registered. The protocols contain only anonymous statistical data, such as a list of the pages visited, the times and hours of the visit and the type of browser used by the user. The City of Lugano undertakes not to associate such data with the persons who have visited the site. The City of Lugano also has information that the user spontaneously sends by e-mail. It is used solely for the purpose for which it was transmitted. The personal data received in this way is not processed internally and is not transmitted to third parties for no reason and in no capacity. It should be noted that information sent by e-mail is not secure unless it is encrypted. Therefore, it is not excluded that unauthorized third parties can access this information. The City of Lugano therefore asks users not to send confidential information by e-mail, unless they have received the public key needed to encrypt the message.

What is a cookie and what is it used for?

A cookie is a small string of text that a site sends to your browser and saves on your computer when you visit websites. Cookies are used to make websites work more efficiently, to improve their performance, but also to provide information to the owners of the site.

What cookies does use?

In general implements persistent technical and statistical-analytical cookies, in particular for the purpose of customizing the configuration of the Platform, analysing the use of the Platform by users, maintaining navigation, analysing traffic flow, ensuring security, as well as for system administration purposes.


Owner declarations regarding social media plug-ins

There are no social media plugins, but we do pick up the Twitter feed on the homepage, via plug-in. No cookies are installed, nor do we track users, but if someone clicks on one of the buttons below individual posts or on the post, they are redirected to the Twitter platform.

Possibility of deactivation or cancellation, technical consequences


The User can set their browser to inform them of the receipt of a cookie or to block cookies (either in a general way or by type of cookie or by site of origin). The general blocking of cookies, given that it also applies to technical cookies, may result in serious limitations in the use of the Platform (in particular the Site). The User has the option of deleting cookies from the memory of the browser, as well as setting the browser to automatically delete cookies when closing the program (recommended). By default, browsers automatically accept cookies. Instructions for deactivating or deleting cookies can be found on the website of the developer of your browser; we refer to the following instructions for the most common browsers: Microsoft Internet Explorer e Edge; Google Chrome; Apple Safari; Mozilla Firefox e Opera.

There are additional methods to reduce the risk of online tracking, including (cumulatively):

Social media plug-in

If the user wants to reduce the risk of social media relating the data collected by the Platform to the personal profile in the respective social media, it is recommended to log out of the respective social media and delete all browsing data from the browser before visiting our web pages. The user can also completely prevent the loading of plug-ins with specialised browser add-ons (recommended solution), such as, for example, NoScript o Ghostery.


The legal relationship between the user and the Site owner with respect to access to and use of the Site (and related resources) is governed by Swiss substantive law, excluding the rules of private international law.

The parties choose the Lugano Magistrate’s Court (Pretura of Lugano TI) as the exclusive competent court in case of disputes arising from or simply connected with the use of the Site. The owner of the Site reserves the right to refer the matter to the competent Judge at the headquarters, branch or domicile of the user.

Date of entry into force: 26.04.2020